PRAGMA aims to support your business decisions by its consultant competencies. For this purpose, a needs assessment is applied in the beginning of consultancy process. Each organization has different needs and this leads to customization of consultancy services.
By needs assessment, pragmatic solutions are generated for you in this process. The organizational consultancy is supported by evaluations during the process to understand to what extent organizations are progressed by trainings and development programs and how this process can be improved. To test the effectiveness of consultancy solutions, the start and end point of the consultancy process are compared by pre and post tests. This leads you to examine your organizational progress. The steps of consultancy process are summarized below:
PRAGMA Consultancy Process
A needs assessment is a systematic process for determining and addressing needs, or “gaps” between current conditions and desired conditions or “wants”. The discrepancy between the current condition and wanted condition must be measured to appropriately identify the need.
After determination of needs, the most convenient consultancy solutions are decided to be applied to fill the gap.
Needs assessment covers a couple of steps. Following the planning of assessment, information about organizational needs are collected which leads to decide on the content of consultancy solutions. These solutions may contain trainings or development programs. After applying these solutions to a particular audience, evaluation for each solution is carried out.
Steps of Needs Assessment
To conduct needs assessment, the employees who are capable of defining organizational needs are designated. They can be managers, HR responsibles or company owners. Indepeth interviews are conducted with these people to assess the needs. Besides interviewing, consultants adopt other qualitative methods in this step such as observation and examination of organizational sources to report the needs.
By needs assessment, the necessary consultancy solutions are decided. Accordingly, a personal/organizational development or training program is designed and the planning of this program is spread to the consultancy process. Besides these programs in this process, research can be conducted due to organizational needs. Research projects may cover organizational culture and values, conflict management, communication which refer to the examination of internal environment. As for the external environment; brand perception, corporate reputation and market research can be conducted. Finally right strategies may be set for organizations and the development process may be pursued according to these strategies.
While PRAGMA adopt qualitative and quantitative research methods in determination and evaluation of consultancy solutions by itself, it supports you in training and development programs with its solution partners. Our development programs contain coaching, mentoring, project management, transactional analysis (self evaluation), etc. which are implemented by EMCC (European Mentoring & Coaching Council) member coaches, mentors and trainers. Besides these, as a member of İyi’leşme Platform (A unity based itself to help organizations on their personal/organizational improvement; (www.iyilesme.net), PRAGMA measures the effectiveness of development programs of this unity.
Measurement of Effectiveness and Evaluations
It is important to know if development programs and trainings serve the right purpose and leads to desired organizational outputs such effective leadership, communication, etc. or not. Therefore PRAGMA pursuits these programs by conducting evaluations in the beginning, during and at the end of consultancy process.
Evaluations are conducted with key personnel who are responsible of adopting consultancy solutions. These evaluations let them to examine organizational progress and revise decisions in the way of improvement.
Other than effectiveness of development programs, measurement of client satisfaction is another part of organizational development because during consultancy process; measurement of manager and employee satisfaction of consultancy service provide us feedback about the planning of this service.